PipelineDeals Help Center
How PipelineDeals Works with Email
How PipelineDeals Works With Email (Start Accounts) 9:18
PipelineDeals has several features to help you track email correspondence with your contacts and leads:
No need to guess if a prospect received or opened an email when you send trackable emails from your PipelineDeals account. Sync your email inbox to send trackable emails and campaigns with a Grow subscription.
Click to open mailto: links
If you are not yet on Grow, when you click any email address in PipelineDeals your browser will open your preferred email client (Gmail, Outlook, Apple Mail, etc.) and create a new compose message.
When you click on an email address in PipelineDeals, the new message will automatically write your contact’s email address in the To field and write email@example.com in the BCC field.
By placing firstname.lastname@example.org in the BCC field, PipelineDeals will track your correspondence as an email activity on your contact’s profile page and upload any file attachments. If that person does not already exist, it will automatically create a new person. Just make sure you're sending your email from an address tied to your PipelineDeals account. You can add a secondary and tertiary email address from the My Profile Settings page.
If your contact emails you back, you can make an activity note out of their message by forwarding the message to email@example.com. The email will appear on the person’s profile page as an Activity, and any attachment will be uploaded as a file. This feature works best if you only have one deal associated with the contact.
You can place a contact's email in either the To or Cc field. An activity will not be created if the contact's email is placed in the Bcc. The email will also file as an activity on each record when sending to multiple contacts.
Forwarding to firstname.lastname@example.org only works for emails you've received, because when the system receives a forwarded email it looks at the email address of the original sender to determine whose record to associate it to.
If you sent an email previously but forgot to Bcc email@example.com, you can forward the email from your sent mailbox to firstname.lastname@example.org to select who to associate the email to (read more about this feature below).
Inbox Email Feature
If you need to track an email on a specific Person, Deal and/or Company but don't want to have the system automatically select the association, Bcc, Cc or forward the message to email@example.com. Emails sent to your inbox are accessible from the Inbox module on the home tab of your PipelineDeals account. Click on the subject line of the email to associate with a Deal, Person, and/or Company record.
NOTE: The firstname.lastname@example.org inbox appears on the Home tab only if you're on our Start or Develop plans. If you're on our Grow plan, you can find this on the Home tab and at the bottom of the inbox section of the Email tab.
The inbox feature works well if you have a person who is associated with multiple deals, and you want to choose which deal the email is related to. Just choose the appropriate person, company, and/or deal using the checkboxes and selectors, then click Save to easily track your email as an activity on the profile. If you want the system to make its best guess as to how an email should be associated, click on Save & follow primary association, which works in the same way as email@example.com.
Should I use firstname.lastname@example.org or email@example.com?
While both addresses will help get your email data into PipelineDeals, they work in slightly different ways.
You should use firstname.lastname@example.org when:
- You want the email automatically logged under the person your emailing's profile.
- The person you're emailing doesn't exist yet in PipelineDeals and you want a record automatically created.
You should use email@example.com when:
- You prefer to manually pick and choose which records to associate an email with rather than letting the system do it for you.
- The company and/or person and/or deal record you want to associate the email to already exists in PipelineDeals.
- The person you're emailing is associated with multiple deals and you want to pick which deal this email is associated with.
- The person you're emailing is not the person whose profile you want the message on, for example if you're emailing Person B about Person A's deal and you want the email to show on Person A's profile.
- You sent an email but forgot to bcc firstname.lastname@example.org to create an activity for the email by forwarding the email from your sent folder.
Add new leads via email@example.com
Email firstname.lastname@example.org to create a new lead in your account. This feature is great to use when you’re on the run and you want to record info to follow-up with a new person.
To use this feature, type the name of the lead in the subject line of the email. In the body of the email record information about how you met the lead, an email address, phone number or other contact information. When you email email@example.com the text in the body of the email will be recorded as an activity on the lead’s new profile.
Our integration with Outlook lets you easily add your emails as Activities in PipelineDeals and sync your calendar and contacts.
With our Google Chrome extension, you can quickly file incoming emails in PipelineDeals. Learn more about our Chrome Extension for Gmail.
Email sync Inbox
The Email sync Inbox completely integrates your email with PipelineDeals. You can access your email inbox from within PipelineDeals and reply directly from the app. The sync captures email history automatically so that you have the full history of correspondence with customers.
The Email sync allows you to send trackable emails within PipelineDeals. Emails can be sent to one contact or multiple contacts at a time, from profile pages or list views. Campaigns are limited to 1,000 recipients per 24-hours due to constraints in Google and Outlook. Please contact your email provider to see the specific sending limits they have in place. Our data shows that 93% of customers send campaigns to small, targeted batches of less than 50 recipients, which is what the feature is designed for. To learn more about Connect's email tracking and reporting features, please see our Knowledge Base articles.